Payment Policy
Coffeesooq Private Limited
Last Updated: April 28, 2026
At CoffeeSooq, we provide secure and convenient online payment options for all orders placed on our platform.
Accepted Payment Methods
We support the following payment methods:
- UPI
- Credit and Debit Cards
- Net Banking
- Digital Wallets
All payments must be completed online. Cash on Delivery (COD) is not available.
Order Confirmation
Orders are confirmed only after successful payment authorization.
If a payment fails or is not completed, the order will not be processed.
Pricing & Charges
- All prices are displayed in INR (Indian Rupees)
- Prices may include applicable taxes
- Any additional charges (such as shipping fees) are clearly shown at checkout
Secure Transactions
All transactions are processed through secure, PCI-DSS compliant payment gateways using encryption.
CoffeeSooq does not store your card or payment details.
Failed Transactions
If a payment is deducted but the order is not confirmed:
- The amount is usually auto-reversed by your bank within 3–7 business days
- If the refund is not received within this timeframe, please contact your bank or reach out to our support team
Refunds
Refunds are processed according to our Returns & Refund Policy.
- Approved refunds are issued to the original payment method
- Processing time: 5–7 business days after approval
Marketplace Model
CoffeeSooq operates as a multi-vendor marketplace. Sellers are responsible for pricing, promotions, and inventory.
Contact Information
Email: support@coffeesooq.com
Physical Address: Flat No. 201, Celestia, Spaces, Tower A, TJ Road Sewri, Mumbai, Mumbai- 400015, Maharashtra
Office Hours: Monday to Friday 10:00 AM
