Privacy Policy

CoffeeSooq Private Limited ("CoffeeSooq", "we", "us", or "our") operates an online marketplace serving customers across India.

This Privacy Policy explains how we collect, use, and protect your personal information.

Information We Collect

We may collect the following types of information:

• Name, email address, phone number
• Shipping and billing address
• Order and transaction details
• Device and browsing data (such as IP address and usage behavior)

How We Use Your Information

Your information is used to:

• Process and fulfill orders
• Provide customer support
• Improve platform functionality and user experience
• Communicate updates, offers, or service-related notifications

Marketplace Data Sharing

CoffeeSooq operates as a marketplace connecting customers with independent sellers.

• Order-related information (such as name, contact details, and delivery address) may be shared with the respective seller for order fulfillment
• Sellers are required to use this data only for order processing and delivery purposes

Payment Information

Payments are processed through secure third-party payment providers.

• CoffeeSooq does not store sensitive financial details such as card numbers or passwords
• Payment data is handled in accordance with applicable Indian regulations

Cookies and Tracking

We use cookies and similar technologies to:

• Enable website functionality
• Analyze site performance and usage
• Improve user experience

Contact Information

Email: support@coffeesooq.com

Physical Address: Flat No. 201, Celestia, Spaces, Tower A, TJ Road Sewri, Mumbai, Mumbai- 400015, Maharashtra

Office Hours: Monday to Friday 10:00 AM