RETURNS & REFUND POLICY

Coffeesooq follows a transparent returns and refunds framework in compliance with Indian consumer protection laws.

Returns:
Products cannot be returned to delivery personnel at the time of delivery. Return requests must be initiated after delivery within the return window specified on the product page.

Eligibility:
Return eligibility depends on product category, seller policy, and hygiene or safety considerations. Certain products such as consumables, perishable goods, or customized items may be non-returnable.

Data Sharing:
Information may be shared with sellers, logistics partners, payment gateways, and regulatory authorities when required.

Refunds:
Once a returned product is received and verified, refunds will be processed to the original payment method. Refund timelines vary based on payment method and banking processes.