Terms & Conditions

CoffeeSooq Private Limited operates the CoffeeSooq platform, an online marketplace serving customers across India.

By accessing or using the platform, you agree to these Terms along with our Privacy Policy, Shipping Policy, Returns & Refund Policy, Payment Policy, and Cancellation Policy.

Platform Role

CoffeeSooq operates as a marketplace connecting customers with independent sellers.

• Sellers are responsible for product quality, accuracy, and fulfillment
• CoffeeSooq provides platform infrastructure, payment facilitation, and customer support coordination

CoffeeSooq ensures that all transactions on the platform are handled fairly and that customer concerns are addressed in a timely manner.

User Eligibility

Users must be at least 18 years old and capable of entering into legally binding agreements under Indian law.

Account Responsibility

Users are responsible for:

• Providing accurate information
• Maintaining account security
• All activities under their account

Orders & Acceptance

Placing an order constitutes an offer to purchase.

An order is confirmed only when:

• Payment is successfully completed
• Order confirmation is issued

Pricing & Payments

• All prices are listed in INR
• Payments must be completed through authorized methods
• Additional charges are shown at checkout

Shipping & Delivery

• Delivery timelines are estimates and may vary
• Orders may be fulfilled by CoffeeSooq or third-party sellers
• Detailed terms are governed by the Shipping Policy

Returns & Refunds

• Return requests must be initiated within 7 days of delivery
• Items must be unused and in original condition
• Detailed terms are governed by the Returns & Refund Policy

Contact Information

Email: support@coffeesooq.com

Physical Address: Flat No. 201, Celestia, Spaces, Tower A, TJ Road Sewri, Mumbai, Mumbai- 400015, Maharashtra

Office Hours: Monday to Friday 10:00 AM