Shipping and Delivery Policy

Introduction

This Policy governs shipment and delivery of orders placed on the Coffeesooq platform.

Shipping Coverage

We ship across India, subject to serviceability based on delivery location and logistics partner availability.

Order Processing

Orders are processed after successful payment confirmation within 1–2 business days.

Multi-Vendor Shipping Model

Coffeesooq operates as a multi-vendor marketplace. Orders may be fulfilled by multiple vendors and shipped separately.

Dispatch & Tracking

Tracking details are provided once the order is dispatched via the respective logistics partner.

Delivery Timelines

• Metro cities: 3–5 business days
• Non-metro locations: 5–8 business days

Delivery timelines are indicative and may vary due to location, logistics constraints, or unforeseen circumstances.

Delivery Attempts

Up to three delivery attempts may be made by the courier partner before marking the shipment as failed.

RTO & Re-Dispatch

Failed deliveries may be returned to origin (RTO). Re-dispatch may be arranged upon request and may incur additional shipping charges.

Delivery Completion

Delivery is considered complete once the shipment is marked as delivered by the courier partner.

Delivery Issues

Any issues such as damaged, missing, or incorrect items must be reported within 48 hours of delivery.

Shipping Charges

Shipping charges are displayed at checkout and may vary based on order value, seller, and delivery location.

Third-Party Logistics

Deliveries are handled by independent third-party logistics partners.

Contact Information

Email: support@coffeesooq.com

Physical Address: Flat No. 201, Celestia, Spaces, Tower A, TJ Road Sewri, Mumbai, Mumbai- 400015, Maharashtra

Office Hours: Monday to Friday 10:00 AM